Emergency Help During Your Rental
Breakdown, flat tyre or accident? Stop somewhere safe, then call us on +66 84 408 0443 or share your location on WhatsApp. We'll coordinate the next steps.
Anyone hurt? Call 1669 first, then tell us
Give us the renter's name or the plate number, what happened to the car and where you are. We'll tell you what to do next and make the arrangements for you.
To send your location on WhatsApp: in the chat tap + (or the paperclip), then Location.
No mobile data? Tap to call. A phone call works without internet.
If you have an accident
- Stop somewhere safe, switch on the hazard lights and check whether anyone is injured.
- If anyone is injured, call 1669 immediately (emergency medical services and ambulance).
- Call O Car Rent on +66 84 408 0443 before agreeing to anything or admitting fault with the other party.
- Take photos of the scene, every vehicle, the number plates and the other party's documents.
- Wait for the insurance surveyor or the police. Don't move the car until you're told it's OK, unless it's blocking traffic and putting people in danger.
If you don't report the incident, or settle privately with the other party without telling us, the insurance cover may not apply. Read about CDW and SCDW
Breakdown or flat tyre
- Stop somewhere safe and switch on the hazard lights.
- Call us with your location (you can share it on WhatsApp or LINE) and describe the problem.
- We'll talk you through a quick fix, or send a mechanic and a replacement car in line with our rental terms.
Emergency numbers in Thailand
Tap a number to call it.
| Number | When to call |
|---|---|
| 191 | Police emergency |
| 1669 | Medical emergency, ambulance |
| 1155 | Tourist Police (English spoken) |
| 1586 | Department of Highways hotline |
| +66 84 408 0443 | O Car Rent: during your rental call this number, or share your location on WhatsApp or LINE @ocarrent |
What we take care of
Help during your rental
During your rental, call +66 84 408 0443 or share your location on WhatsApp or LINE @ocarrent.
Free replacement car
If the car breaks down or is damaged through no fault of your own, we provide a replacement (subject to availability) for the rest of your rental.
Insurance coordination
We contact the insurer and the authorities for you, so you don't have to deal with it alone.
FAQ
Does the replacement car cost extra?
No, it's free when the breakdown or damage is not your fault. If it is your fault, the replacement car is charged at the normal rate.
Do I pay for repairs after an accident?
If you're at fault, you pay no more than the excess: ฿3,000–10,000 per incident (depending on the damage) for economy cars and sedans and ฿3,000–15,000 for 7-seaters, pickups and SUVs, or ฿0 with SCDW. The exceptions are cases that CDW / SCDW may not cover. When CDW / SCDW may not cover you
What if the car breaks down in another province?
Call us on +66 84 408 0443 straight away. We'll arrange a local mechanic or tow truck, and a replacement car in line with our rental terms. How long it takes depends on the distance from Udon Thani.
During your rental: call +66 84 408 0443 or WhatsApp your location
If anyone is hurt, always call 1669 first, then tell the O Car Rent team.
Last updated: 25 Sep 2026